SUPPORT
The Client Support team at Basho is committed to providing you with world-class support.
We are dedicated to helping you maximize your use of Basho Sell and to have the best experience that leads you to the highest ROI. We recognize that each client has specific needs and, as a result, we have created the following Tiers of Support. To find out which level is best for you, please discuss these support options with your account executive.
Primary Tier (Standard Support)
- 12 X 5 Live Phone Support (Business Hours: Mon – Fri, 8 AM – 8 PM, Eastern)
- Unlimited Tickets
- Unlimited Customer Portal
- Response Time of Next Business Day for tickets entered off-hours
Elite Tier (Premier Support)
- 24 X 7 Live Phone Support, with call back outside of Business Hours.
- Unlimited Tickets
- Unlimited Customer Portal
- Toll-Free Access
- Priority Phone Queue
- Response Time of 2 Hours for Priority 1 tickets entered off-Business Hours